The University provides up to six sessions of free, confidential counselling, coaching and support for employees and their family members for a broad range of work and life issues through the Employee Assistance Program (EAP). 

All information disclosed to University-appointed external Employee Assistance counsellors (Davidson Trahaire Corpsych) is confidential. No reports are given to supervisors, managers or the Director, Human Resources without the consent of the staff member.

The University’s current EAP provider is Davidson Trahaire Corpsych.

Davidson Trahaire Corpsych offer the counselling to staff via employeeAssist®. employeeAssist provides confidential counselling, coaching and support for employees and their family members for a broad range of work and life issues. These include issues around relationships, family, conflict, drug and alcohol, stress, communication, grief and loss, self esteem and confidence. From time to time the EAP counsellors may refer staff or their family members back to their local General Practitioner (GP), if they believe the persons needs clincial intervention. The GP will then be able to determine if a Mental Health Care Plan is required, and refer to an appropriate psychologist.

Also included are the dietician service and financial service through moneyAssist™. moneyAssist™ provides confidential counselling, coaching and assistance to achieve enhanced financial wellbeing.

Staff and their immediate family members are entitled to six sessions per year (per person). employeeAssist® is a structured, short term, solution-focused approach to assist individuals to enhance their emotional, physical and financial wellbeing. Individual who have an issue that requires long term support, will be referred to a suitable professional outside of the EAP who can provide longer term care.

Staff may elect to have the counselling on a face-to-face basis, at one of the EAP’s offices, over the phone, or online, using eapdirect. Both the dietician service and moneyAssist are only available over the phone.

Appointments can be made by calling a centralised appointment line on 1300 360 364.

If some reason you are not able to make the appointment, please call ahead to DTC to cancel. Staff are able to access six free sessions every year. Cancellations of less than 24 hours will count towards one of your free sessions.